Refund and Returns Policy
Last updated: August 1, 2026
VIP Hose and Seals wants you to get the right part the first time. If something isn’t right, the terms below explain how returns, refunds, and warranty claims are handled.
Return Window
Returns are accepted within 30 days of the delivery date. Requests made after 30 days cannot be processed.
Return Merchandise Authorization (RMA) Required
No return is accepted without an RMA. Email sales@viphoseandseals.com or call (201) 458-4686 with your order number, part numbers, quantities, and the reason for the return. We will issue an RMA number that must be written clearly on the outside of the carton. Packages arriving without an RMA number will be refused.
Condition of Returned Goods
Items must be new, unused, uninstalled, free of hydraulic fluid or contamination, and in the original manufacturer packaging with all labels and tags intact. Any product that has been installed, pressurized, cut, machined, painted, or otherwise altered is not returnable.
Restocking Fee
Returns of stock items are subject to a 20% restocking fee. The fee is waived when the return is the result of our error — wrong item shipped, wrong quantity, or a documented manufacturing defect.
Non-Returnable Items
- Custom-built hose assemblies and any hose cut to length
- Special-order, non-stock, or factory-direct items
- Discontinued or obsolete parts
- Opened seal kits and individual seals removed from sealed packaging
- Any product returned in used, installed, or contaminated condition
Return Shipping
The customer pays return freight unless the return is due to our error or a defective product, in which case we provide a prepaid return label. We recommend insuring the shipment — we are not responsible for returns lost or damaged in transit.
Shipping Damage, Shortages, and Errors
Inspect all shipments at delivery. Visible damage must be noted on the carrier’s delivery receipt or bill of lading before signing. Report damage, shortages, or incorrect items to us within 5 business days of delivery, including photos of the product and the packaging, so that we can file a carrier claim on your behalf.
Warranty
Products are covered by the original manufacturer’s warranty against defects in materials and workmanship. Hose assemblies built by VIP Hose and Seals are warranted against defects in workmanship for 90 days from the date of shipment, provided they are installed correctly and operated within the published temperature, bend radius, and maximum working pressure ratings.
This warranty does not cover damage caused by abrasion, kinking, improper routing, over-pressurization, incompatible fluids, excessive heat, chemical attack, or normal wear. Our liability is limited to the repair, replacement, or refund of the product itself. We are not liable for labor, equipment downtime, fluid loss, or any incidental or consequential damages.
Order Cancellations
Orders may be cancelled at no charge any time before they ship. Once hose has been cut or an assembly has been crimped, that order cannot be cancelled or refunded.
Refunds
Once your return is received and inspected, we will email you the result. Approved refunds are issued to the original payment method within 5–10 business days, less the restocking fee and any original shipping charges. Original shipping charges are non-refundable except when the return is due to our error. Exchanges are processed as a return plus a new order.
Shipping Charges on “Best Way” Orders
Hose, fittings, and assemblies ship under our Best Way method, where freight is calculated and charged after the order is weighed. If an order is cancelled before shipment, no freight is charged. Freight already billed on a shipped order is refundable only when the return results from our error.
Questions
VIP Hose and Seals
150 Railroad Ave, Paterson, NJ 07501
Phone: (201) 458-4686
Email: sales@viphoseandseals.com