Privacy Policy

Last updated: August 3, 2026

VIP Hose and Seals (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through viphoseandseals.com and our order process, why we collect it, who we share it with, how long we keep it, and what choices you have.

1. Who Is Responsible for Your Information

VIP Hose and Seals
150 Railroad Ave, Paterson, NJ 07501, United States
Phone: (201) 458-4686
Email: sales@viphoseandseals.com

Send any privacy question or request to sales@viphoseandseals.com with “Privacy Request” in the subject line.

2. Information You Give Us

Contact and identity details: name, company name, billing address, shipping address, email address, and phone number.
Order details: the items you buy, quantities, part numbers, hose assembly specifications you supply, order notes, and purchase history.
Account information: your username, hashed password, and saved addresses if you create an account.
Payment information: submitted directly to our payment processor. See section 4.
Tax documentation: resale or exemption certificates you send us.
Correspondence: emails, contact form submissions, quote requests, RMA requests, and phone notes.

3. Information Collected Automatically

Technical data: IP address, browser type and version, operating system, device type, screen size, and referring page.
Usage data: pages viewed, products viewed, search terms used on our site, cart contents, and timestamps.
Security and server logs: requests made to our server, including failed login attempts, kept for fraud prevention and troubleshooting.

Your IP address is also recorded against an order as a standard fraud-prevention measure.

4. Payment Information: What We Do Not See

We never receive, view, or store your full credit or debit card number, expiration date, or security code. When you pay, those details go directly from your browser to our payment processor, PayPal, inside PayPal own secure fields. PayPal returns to us only a transaction reference and, at most, the card brand and last four digits.

If you choose to save a card for future purchases, the card itself is stored by PayPal in a PCI DSS compliant vault. We hold only a token that lets us request a charge against it. We cannot read the card number from that token, and we cannot give it to you or to anyone else.

In-person and phone transactions may be processed through Zettle by PayPal, which handles card data the same way.

5. How We Use Your Information

To process, fabricate, pack, weigh, and ship your order.
To calculate shipping. For “Best Way” orders, to charge the actual freight cost to your payment method after your order is weighed, and to email you a receipt for it.
To calculate and remit New Jersey sales tax and to apply valid exemption certificates.
To validate and correct shipping addresses so deliveries are not lost.
To send transactional email: order confirmations, processing and shipping notices, freight charge receipts, invoices, RMA instructions, refund notices, password resets, and account notices.
To answer your questions, provide part cross-references, and give quotes.
To handle returns, warranty claims, and carrier damage claims.
To detect and prevent fraud, chargeback abuse, and unauthorized access.
To keep accounting, tax, and warranty records as the law requires.
To improve our catalog, site performance, and customer service.

6. Legal Bases

Where data protection law requires a legal basis, we rely on: performance of a contract for everything needed to fulfil your order; legitimate interests for fraud prevention, site security, and improving our service; legal obligation for tax and accounting records; and consent for optional marketing email, which you can withdraw at any time.

7. Cookies and Similar Technologies

We use cookies that are necessary for the site to work:

Cart and session cookies that remember what you put in your cart and keep you moving through checkout.
Login cookies that keep you signed in to your account.
Preference cookies that remember settings such as recently viewed products.
Security and caching cookies used to protect and speed up the site.

As of the date above we do not run third-party advertising pixels, remarketing tags, or behavioural analytics trackers on this site. If we add any, we will update this policy and, where required, ask for your consent first.

You can block or delete cookies in your browser settings, but checkout and account login will not work correctly without the necessary ones.

8. Who We Share Information With

We share only what is needed, only with providers who help us run the business, and never for their own marketing:

Payment processing: PayPal and Zettle by PayPal.
Shipping and freight: Shippo for rate quoting and label generation, and the carriers themselves, including UPS, FedEx, USPS, and LTL freight carriers, which receive the recipient name, address, phone, and package details needed to deliver and to clear customs on international shipments.
Hosting and infrastructure: our web host, which stores site and order data on its servers.
Email delivery: Google Workspace, which transmits our transactional email.
Software providers: the vendors of the store, backup, and optimisation software we run, strictly to support and maintain it.
Professional advisers: our accountant and, if needed, legal counsel.
Authorities: where we are legally required to disclose, or to protect our rights, prevent fraud, or respond to a lawful request.
Business transfer: if the business is sold or reorganised, customer records may transfer to the acquirer, subject to this policy.

9. We Do Not Sell Your Personal Information

We do not sell your personal information, and we do not share it for cross-context behavioural advertising or targeted advertising. We do not rent or trade our customer list.

10. International Transfers

We operate from the United States and our servers and service providers are located in the United States. If you order from outside the U.S., your information will be transferred to and processed in the U.S., where data protection law may differ from your own. Placing an order means you understand and accept that transfer. On international shipments, the recipient details must be shared with customs authorities in the destination country.

11. How Long We Keep Information

Order, invoice, and tax records: at least 7 years, as required for tax and accounting purposes.
Warranty and product traceability records: for the life of the warranty plus a reasonable period after.
Account records: until you ask us to close the account, then deleted except for records we must retain.
Email correspondence: generally up to 3 years.
Outgoing email logs: 14 days.
Server and security logs: a short rolling period, typically no more than 12 months.

12. How We Protect Information

The entire site is served over TLS encryption. Card data never touches our servers. Administrative access is limited to the people who need it and is password protected. Saved-card transactions use tokens, not card numbers. We keep our software patched and take regular encrypted backups. No system is perfectly secure, so we cannot guarantee absolute security, but we take these safeguards seriously and will notify you and the relevant authorities of a breach affecting your personal information where the law requires it.

13. Your Rights and Choices

Depending on where you live, you may have the right to:

Know what personal information we hold about you and get a copy of it.
Correct information that is inaccurate or incomplete.
Delete information, subject to records we must legally keep, such as tax and invoice records.
Opt out of marketing email at any time.
Opt out of any sale or targeted-advertising sharing. We do not do either, so there is nothing to opt out of.
Not be discriminated against for exercising these rights.
Appeal a decision we make on your request, where your state or country provides for that.

Residents of New Jersey, California, and other states with comprehensive privacy laws, and individuals in the UK and EEA, may also have rights to data portability, restriction of processing, objection to processing, and to lodge a complaint with a supervisory authority.

To exercise any right, email sales@viphoseandseals.com from the address on your order, or write to us at the postal address above. We will verify your identity by matching the details on your order before we act, and we will respond within the time your law allows, normally within 30 to 45 days. If you use an authorised agent, we will ask for proof of their authority. Exercising these rights is free unless a request is excessive or repetitive.

Account holders can also update their own name, email, password, and addresses at any time from the My Account page.

14. Marketing Email

Transactional messages about an order you placed are part of the service and are sent to every customer. We do not add you to a marketing list simply because you bought something. Any promotional email we send includes a one-click unsubscribe, and unsubscribing never affects your ability to order or the transactional messages tied to an open order.

15. Children

This is an industrial supply site and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, email sales@viphoseandseals.com and we will delete it.

16. Third-Party Sites

Our site links to manufacturer sites, technical documents, and social media. Those destinations have their own privacy policies and we are not responsible for their practices. Review their policies before giving them information.

17. Do Not Track and Global Privacy Control

Because we do not run behavioural advertising or third-party analytics trackers, there is no cross-site tracking on this site to disable. We therefore honour these signals by default.

18. Changes to This Policy

We may update this policy to reflect changes in our practices, our service providers, or the law. The revised version will be posted here with a new date at the top. If a change materially affects how we handle your information, we will make that clear. Please check back before placing a new order.

19. Contact Us

VIP Hose and Seals
150 Railroad Ave, Paterson, NJ 07501
sales@viphoseandseals.com · (201) 458-4686